Terms and Conditions

Man and Van Holland Park Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Holland Park provides removal and associated services to private and business customers. By placing a booking, you agree that these Terms and Conditions form the entire agreement between you and Man and Van Holland Park for the services supplied.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below.

Customer means the person, company or organisation booking the services.

We, us, our means Man and Van Holland Park.

Services means any removal, relocation, transport, loading, unloading, packing, unpacking, or related services that we agree to provide.

Goods means any items, belongings, furniture, equipment or other property handled, transported or stored by us on your behalf.

Contract means the agreement between you and us for the supply of services as confirmed in writing or by booking confirmation.

2. Scope of Services

We provide man and van and related removal services within our normal operating area, including collection and delivery within the region and to and from other locations in the United Kingdom, subject to prior agreement.

The exact scope of the services, including the number of personnel, size of vehicle, approximate duration, and any additional services such as packing or assembly, will be described in our quote or booking confirmation.

We reserve the right to refuse service where access is unsafe, illegal, or likely to cause damage to property, persons, vehicle, or goods.

3. Booking Process

3.1 You may request a quote by providing accurate details of the addresses, access conditions, property type, floors, parking arrangements, inventory of goods, special items, and any time constraints.

3.2 Quotes are based on the information you provide. If the information is incomplete or inaccurate, we may amend the quote, apply additional charges, or decline to proceed with the service.

3.3 A booking is only confirmed once we have accepted your request and issued a booking confirmation. This may be in written or electronic form, including confirmation of date, time window, location and applicable charges.

3.4 We may require a deposit at the time of booking. Where a deposit is required, the booking is not secured until the deposit has been received by us in cleared funds.

3.5 You are responsible for ensuring that all details in the booking confirmation are correct and for informing us promptly of any errors or changes.

4. Prices and Payments

4.1 Our charges may be based on hourly rates, fixed prices, or a combination of these, as specified in the quote or booking confirmation.

4.2 Prices are calculated on factors including the size of the vehicle, number of staff, estimated time, travel distance, access conditions, and the nature and quantity of goods.

4.3 Unless specified otherwise, all prices are quoted in pounds sterling and are exclusive of any congestion, toll, parking charges or additional fees not specified in the initial quote. Such charges will be added to your final bill where applicable.

4.4 Payment is due in accordance with the terms stated in your booking confirmation. In most cases, payment is due on completion of the service, but we may require full or part payment in advance for certain bookings.

4.5 We accept the payment methods notified to you in advance. You agree to ensure that you have a valid method of payment available at the agreed time.

4.6 Where payment is not received when due, we reserve the right to charge interest on the outstanding amount at the statutory rate and to recover any reasonable costs of collection.

5. Customer Obligations

5.1 You must ensure that adequate and safe access to the property is available at both collection and delivery points, including suitable parking and clear routes for carrying goods.

5.2 You are responsible for arranging any parking suspensions, permits or authorisations that may be required for our vehicle. Any fines, penalties or additional parking costs incurred due to a lack of suitable arrangements may be charged to you.

5.3 You must ensure that goods are properly packed and ready for transport unless we have agreed to provide packing services. Fragile or valuable items must be clearly identified.

5.4 You are responsible for the dismantling of furniture, appliances or fixtures unless we have agreed to provide dismantling as part of the service. Any item not reasonably capable of being moved due to size, condition or access may be left behind at our discretion.

5.5 You must not ask our staff to carry out any work or service that is illegal, unsafe or outside the scope of our normal activities, including but not limited to electrical, plumbing or structural work.

6. Cancellations and Amendments

6.1 If you wish to cancel or amend your booking, you must notify us as soon as possible. Cancellations are effective only when confirmed by us.

6.2 We may apply cancellation charges depending on the notice period given.

a. Cancellation more than 72 hours before the scheduled start time may incur no charge or a nominal administration fee.

b. Cancellation between 24 and 72 hours before the scheduled start time may incur a charge of up to 50 percent of the quoted price.

c. Cancellation less than 24 hours before the scheduled start time or failure to be present at the agreed time may incur a charge of up to 100 percent of the quoted price.

6.3 If you wish to change the date, time, or scope of the service, we will use reasonable efforts to accommodate your request but cannot guarantee availability. Changes may result in revised charges.

6.4 We reserve the right to cancel or reschedule the service in the event of circumstances beyond our control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents, or other operational issues. In such cases, our liability will be limited to re-arranging the service or refunding any deposit or prepayment received for the affected booking.

7. Delays and Waiting Time

7.1 We will make reasonable efforts to attend at the agreed time but all times are estimates and not guaranteed. We are not liable for delays arising from traffic, road closures, breakdowns or other events outside our reasonable control.

7.2 Where we arrive on time but are unable to commence work due to your delay, or where access is not ready, we may charge a waiting time fee at our standard hourly rate.

8. Excluded and Prohibited Items

8.1 Unless otherwise agreed in writing, we do not transport:

a. Hazardous, flammable, explosive or corrosive materials.

b. Illegal items or substances.

c. Perishable goods requiring temperature control.

d. Live animals or plants.

e. Cash, bonds, securities, or high-value jewellery.

8.2 If such items are found among your goods without prior disclosure, we may remove or refuse to transport them and you may be liable for any resulting loss, damage, or legal costs.

9. Waste and Rubbish Regulations

9.1 We operate in accordance with applicable waste management and environmental regulations in the United Kingdom.

9.2 We are not a general waste disposal company. We will only remove items as part of an agreed removal or clearance service and may refuse to handle mixed waste, building rubble, hazardous materials or items that require specialist disposal.

9.3 Where waste removal or clearance is requested, you must accurately describe the nature and quantity of items in advance. Additional charges may apply for heavy or bulky waste, electrical equipment, or items that require special treatment or disposal fees.

9.4 We reserve the right to decline to remove any items that we reasonably believe to be prohibited, unsafe, or in breach of waste regulations.

10. Liability for Loss or Damage

10.1 We will exercise reasonable care and skill in handling and transporting your goods. However, our liability is subject to the limitations set out in this section.

10.2 We will not be liable for loss or damage arising from:

a. Your failure to pack goods properly, unless we have provided packing services.

b. The inherent nature of certain items that are easily damaged, including but not limited to fragile, delicate, or poor-condition goods.

c. Normal wear and tear, minor scuffs, or scratches that may occur despite reasonable care.

d. Handling of goods against our advice or where we have warned that moving a particular item may cause damage.

10.3 Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable amount per job, proportionate to the value of the service, unless otherwise agreed in writing.

10.4 We are not liable for any indirect or consequential loss, such as loss of profits, loss of business, loss of opportunity, or loss of enjoyment, even if such loss was foreseeable.

10.5 You should consider obtaining your own insurance cover for high-value items or for comprehensive protection of your goods during the move.

11. Claims and Reporting Damage

11.1 You must inspect the premises and goods as soon as reasonably possible after completion of the service.

11.2 Any visible damage or loss that you believe has been caused by us must be reported to us in writing as soon as reasonably practicable, and in any event within a reasonable period after the service has been completed.

11.3 You must provide reasonable evidence of any alleged damage or loss and allow us a reasonable opportunity to inspect and investigate the circumstances.

11.4 Failure to notify us of any claim within a reasonable time may affect our ability to properly investigate and may reduce or extinguish any liability we may have.

12. Access, Property and Third Parties

12.1 You warrant that you are the owner of the goods or have full authority from the owner to arrange for their removal and to accept these Terms and Conditions on the owner s behalf.

12.2 You are responsible for ensuring that we have permission to access the collection and delivery addresses. Any costs or claims arising from our access to third party property are your responsibility.

12.3 We are not responsible for damage to driveways, paths, lawns or other access routes that are unsuitable for the weight or size of our vehicles, where you have requested or permitted us to use such access.

13. Health and Safety

13.1 We are committed to maintaining the safety of our staff, customers and the public. Our staff may refuse to carry out any activity that they consider to be unsafe or likely to cause injury or damage.

13.2 You must ensure that the working environment is reasonably safe and that children, pets and other occupants are kept clear of moving operations.

14. Force Majeure

14.1 We will not be liable for any failure or delay in performing our obligations where such failure or delay results from events or circumstances beyond our reasonable control, including but not limited to extreme weather, accidents, road closures, public disturbances, acts of government, or labour disputes.

15. Privacy and Data

15.1 We will collect and use your personal information only for the purpose of administering your booking, providing the services and managing our business relationship with you, in accordance with applicable data protection laws in the United Kingdom.

16. Variation of Terms

16.1 We reserve the right to update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract unless we agree otherwise in writing.

17. Severability

17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by any court or competent authority, such provision shall be deemed severed from the remaining terms, which shall remain in full force and effect.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the provision of our services.

By confirming a booking with Man and Van Holland Park, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.