Man And Van Holland Park Terms and Conditions

These Terms and Conditions set out the basis on which Man And Van Holland Park provides moving, transport, loading, unloading, and related removal services within the UK. By making a booking, confirming a quotation, or allowing the service to commence, the customer agrees to be bound by these terms. Please read them carefully before any job is arranged. They are designed to create a clear, fair, and practical agreement covering the booking process, payment arrangements, cancellations, liability, waste handling, and legal compliance.

In these terms, “we”, “us”, and “our” refer to the service provider operating under the name Man And Van Holland Park. “You” and “your” refer to the customer, client, or any person acting on the customer’s behalf. These terms apply to domestic and commercial jobs unless a separate written agreement states otherwise. They should be read together with any quotation, booking confirmation, inventory list, or service notes issued for the relevant move.

By booking a man and van service, you confirm that you are authorised to enter into the agreement and that all information you provide is accurate and complete. If the details of the job change after booking, including access, volume, distance, parking, or time requirements, we may revise the quotation or service plan accordingly. We reserve the right to refuse or suspend any service where the booking information is misleading, incomplete, or creates an unreasonable risk to property, personnel, or vehicles.

1. Booking Process

Bookings may be requested by telephone, email, messaging platform, online form, or any other method we make available from time to time. A booking is not confirmed until we have accepted it and, where required, received any deposit or pre-authorisation. Any quote provided before confirmation is based on the information supplied by you and may be subject to review if the scope of work changes.

A valid booking should include, where relevant: collection and delivery addresses, preferred date and time, item description, access conditions, parking arrangements, number of helpers required, whether assembly or disassembly is needed, and whether any waiting time, storage, or disposal is involved. You must inform us of any special requirements in advance, including heavy or fragile items, restricted access, lifts, stairs, narrow entrances, or items requiring additional manpower or equipment.

If the service is scheduled for a fixed time, we will aim to arrive within the expected window, but arrival times may vary due to traffic, road closures, weather, prior delays, or circumstances beyond our control. Reasonable waiting time may be charged if access is delayed or if the job cannot start at the agreed time due to the customer’s unavailability, incomplete preparations, or site restrictions.

We may make changes to the booking if the circumstances require it, including allocating a different vehicle, changing the crew size, or rescheduling the job. Where possible, we will consult you before making material changes. If a change is necessary for safety, legality, or practical operation, our decision will be final. Man and van Holland Park services are provided on the basis that customers cooperate with reasonable operational instructions given by our team.

Customers must ensure that access, parking, permits, and entry arrangements are in place before the job begins. If parking restrictions, loading limitations, or site access issues cause extra charges, fines, or delays, you will be responsible for those costs unless they arise from our negligence. Any failure to provide a safe and lawful place for loading or unloading may result in postponement or cancellation of the job.

2. Prices and Payments

All prices are quoted in pounds sterling unless stated otherwise. The price may be fixed, estimated, hourly, or based on the size and nature of the job. Unless expressly stated, quotations do not include congestion charges, parking fees, tolls, third-party charges, waiting time, storage, packing materials, special handling, waste disposal fees, or additional labour arising from changes to the original scope.

Payment terms will be confirmed at booking or before the service begins. We may require a deposit, advance payment, or payment on completion, depending on the job type and risk profile. For business customers, invoicing terms may be agreed separately in writing. We reserve the right to suspend or withhold performance where payment is overdue, a deposit has not been paid, or a payment method is declined.

If payment is made by bank transfer, card, cash, or another accepted method, it must be completed in full by the due time stated in the booking confirmation or invoice. Any bank charges, currency conversion fees, or payment processing deductions must be borne by you unless we agree otherwise in writing. If a payment is reversed, charged back, or disputed without valid reason, you may be liable for the full balance plus reasonable administrative costs.

Where work exceeds the original estimate due to additional volume, longer travel, extra labour, repeated loading, unexpected waiting time, or other agreed extras, we may issue a revised charge. Our team may record job progress and timing for operational and billing purposes. The customer agrees that the records kept by us, including timesheets, route notes, and item counts, may be used to support any invoice or dispute review.

Any discount, promotional rate, or special offer is discretionary unless clearly stated in writing. Such offers may be withdrawn at any time and may not apply retrospectively. A quotation is valid only for the period specified within it or, if no period is stated, for a reasonable time based on the market conditions and service demand at the time it was issued.

3. Cancellations and Changes

You may cancel or amend your booking by giving notice as early as possible. Cancellations made close to the scheduled time may incur a fee to cover administration, reserved crew time, vehicle allocation, and lost work opportunities. The exact amount may depend on how much notice is given and whether preparation work has already begun.

If you cancel after we have commenced travel to the job, arrived at the site, or started loading, you may be charged the full or partial agreed fee, even if the service is not completed. If the cancellation is due to your failure to provide access, to be present, or to prepare the items as agreed, we may also charge for waiting time, return travel, and any other reasonable losses arising from the failed booking.

We may cancel or reschedule a job at our discretion if there is severe weather, unsafe conditions, vehicle breakdown, staffing issues, inaccurate booking information, non-payment, or any event that makes the service impractical or unlawful. In such cases, we will usually offer an alternative time where reasonably possible. We are not liable for indirect losses caused by cancellation, provided we have acted reasonably and without gross negligence.

4. Customer Duties and Item Conditions

You are responsible for ensuring that all items presented for transport are properly packed, protected, and ready for handling unless we have expressly agreed to pack or wrap them. Fragile goods, valuables, antiques, electronics, glass, and items with sentimental value should be disclosed in advance and adequately safeguarded. We do not accept responsibility for undisclosed weakness, pre-existing damage, or poor packing by the customer.

You must not place prohibited, dangerous, illegal, or hazardous items into our care unless we have given prior written consent and appropriate legal and safety conditions have been met. This includes, without limitation, explosives, weapons, live animals, perishable goods requiring regulated transport, toxic substances, and materials that can damage the vehicle or pose a risk to people. If such items are discovered, we may refuse carriage and still charge for time and costs incurred.

Where furniture or appliances must be dismantled, disconnected, reassembled, or reconnected, this will only be done if included in the booking and if it can be carried out safely. We do not carry out specialist electrical, gas, or plumbing work unless separately qualified and expressly agreed in writing. The customer must make sure that utilities are safely isolated before any disconnection work is attempted by them or by a third party on their behalf.

If you ask us to move items from or to upper floors, basements, or difficult access areas, you accept that handling may involve extra care, time, and labour. We may refuse to carry items that are too heavy, unstable, oversized, or unsafe to move using standard equipment. Man and van Holland Park will act reasonably in deciding whether a load can be accepted, but the final decision on safety always rests with the operative on site.

You agree to remove cash, jewellery, documents, and other high-value portable items before the move unless their carriage has been specifically agreed. We do not inspect the contents of boxes, cases, or closed containers and accept no responsibility for missing items unless loss results from our proven theft or wilful misconduct. Any claim relating to contents must be supported by credible evidence and raised promptly.

5. Liability and Insurance

We will take reasonable care when handling your property, but our liability is limited to losses caused by our negligence or breach of contract. We will not be liable for losses arising from items that are already damaged, inadequately packed, improperly labelled, or inherently fragile. Where the law allows, we exclude liability for indirect, consequential, or economic losses, including loss of profits, business interruption, or missed opportunities.

If damage or loss occurs while your goods are in our care and we are responsible, our liability will be limited to the lesser of the actual repair or replacement cost and any applicable insurance or contractual cap agreed for the job. Claims must be notified as soon as reasonably practicable and, where possible, before the vehicle leaves the delivery point. You must allow us a fair opportunity to inspect the item, assess the circumstances, and seek photographs, receipts, or other evidence.

We are not responsible for damage caused by unavoidable movement during transit, road vibrations, weather, normal handling, or the inherent condition of the item. Man And Van Holland Park does not accept liability for pre-existing marks, floor damage caused by unsuitable surfaces, or issues arising from structural defects in buildings, lifts, staircases, or parking areas. You should ensure that suitable protection is in place where required.

If our team is asked to move items through confined spaces, over unsuitable floors, or past obstacles, you acknowledge that some risk of minor scuffing or impact can arise even when care is taken. We may decline to move items if the risk is excessive. No statement in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.

6. Waste Regulations and Disposal

Where the service includes removal of unwanted items, rubbish clearance, or disposal, all waste must be disclosed honestly at the time of booking. You confirm that the waste is yours or that you are authorised to arrange its removal. We only transport and dispose of waste in accordance with applicable UK waste management laws, licensing requirements, and environmental obligations.

You must not mix general waste with hazardous, clinical, electrical, chemical, or restricted waste unless prior arrangements have been made and legal disposal routes are available. If waste is incorrectly described, contains prohibited materials, or requires special handling not disclosed in advance, we may refuse to carry it, revise the price, or return the load at your expense if lawful and practical.

Where waste transfer notes, receipts, or other records are required, you agree to provide accurate information and cooperate with any lawful documentation process. Waste must not be presented in a way that breaches local collection rules, environmental legislation, or safety standards. We may separate recyclable materials where appropriate, but we do not guarantee recycling outcomes unless expressly stated in writing. The customer remains responsible for confirming that disposal instructions are lawful and complete.

7. Delays, Force Majeure, and Site Conditions

We are not liable for failure or delay in performing the service where the delay is caused by events outside our reasonable control, including adverse weather, road closures, police restrictions, accidents, strikes, fuel shortages, fire, flood, epidemic, or sudden vehicle breakdown. In such cases, our obligations may be suspended for the period of the disruption, and we may rearrange the service without penalty to either party.

Site conditions must be safe and accessible. You are responsible for informing us of any unusual risks such as low ceilings, poor lighting, slippery surfaces, narrow roads, weight limits, no-lift buildings, or security procedures that could affect the job. If our team believes the environment is unsafe, we may stop work until the issue is addressed or withdraw from the job entirely. Any resulting charges for time spent or travel made may still apply.

8. Complaints and Disputes

If you have a concern about the service, you should raise it as soon as possible so that we have a reasonable chance to investigate and, where appropriate, put matters right. Complaints should include the booking reference, date, nature of the issue, and any relevant photographs or documents. We aim to handle disputes promptly and fairly using the information available to both parties.

Both parties agree to attempt to resolve disputes in good faith before starting formal proceedings. Nothing in these terms prevents either party from seeking urgent relief where necessary, or from using any statutory consumer rights available under UK law. If a payment dispute arises, you agree not to withhold undisputed amounts while the matter is being reviewed.

9. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where mandatory legal rights require otherwise. If any part of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force.

10. General Provisions

We may update these terms from time to time, and the version in force at the time of booking will normally apply to your service unless a later change is required by law. Any waiver of a right or remedy must be made in writing to be effective. A failure by us to enforce any part of these terms on one occasion does not mean that we waive the right to enforce it later.

By proceeding with a booking for Man And Van Holland Park, you confirm that you have read, understood, and accepted these Terms and Conditions. These terms are intended to provide a clear legal framework for a professional man and van service in the UK. They do not affect any rights you may have under applicable consumer legislation.